HR Customer Survey/Segmentation
The following applies particularly to HR: the orientation to the customer requires awareness of one's own customer groups and their expectations for HR services. To solely collect responses on the overall degree of satisfaction in line management and among employees is not sufficient – the actual benefit of HR customer surveys lies in the determination of opportunity potentials and the orientation of personnel management to customers' requirements. This is why HR must ask the right questions in the respective customer segments.
Baumgartner & Partner is, as a result of its expertise in Benchmarking, an expert in the conducting of surveys. We will assist you in the wording of effective questions, posing these to the HR customers and subsequently analysing them in a meaningful fashion. We will advise you on the specialised, methodical and technical framework conditions for your customer survey.
You can find further relevant information here: