Service Centre Setup & Expansion
The setup and expansion of a Service Centre is more than the new description of the HR services or personnel-administration functions. The operation of a professional Service Centre initiates enormous effects on the quality and costs of HR services due to:
- improved enquiry management and tracking, along with the structured handling of enquiries
- standardised processes with defined gateways
- clear roles, assignment of responsibilities and delegation of tasks
- Orientation to customers and service by way of measurable service and quality standards
- Synergy and scaling effects in resource management (capacity utilisation, IT functionalities, quantity structures, outside services etc.)
Baumgartner & Partner assists you in developing a concept for organisational structure, as well as a clearly structured approach for the Service Centres. We offer you assistance in the definition of the scope of services, the definite assignment of functions and responsibilities, as well as the setup of a detailed controlling of service quality – internally and toward customers. A ranking of your future Service Centre in a reference group ensures, in this process, the competitiveness of your HR services.
Baumgartner & Partner Unternehmensberatung GmbH
Kurze Mühren 13
D-20095 Hamburg
Tel: +49 (40) 28 41 64 – 0
Fax: +49 (40) 28 41 64 – 11
You can find further relevant information here:
- How to Increase Efficiency
- HR Cost Take Out: Outsourcing Assessment
- Electronic Personnel File
- Employee & Manager Self Service
- Enquiry Management & Employee Interaction
- HR Benchmarking Online
