Quicklink (Continuing) Education Management Advisory Service for Mergers & Joint Ventures Advisory Services for Restructuring & Privatisatio Application & Contact Areas of Consulting Assessments/Diagnostic Assets Accounting Base-Salary Concepts Behavior-Oriented Bonus Management Benchmarking Calender Benchmarking Calender Business Model Career Management/ Career-Track Models Clients Club Benchmarking Company-Based Retirement Provisions Compensation Benchmarking Compensation Online Compensation Statement Compentency Management Competency and Skill Management Consulting Philosophy Contact us Controlling Corporate Culture Change & Integration Culture and Involement Analyses Current Job Offers Customer Processes (Receivables) Developing, Introducing and Implementing Agreed Ta E-Recruiting Electronic Personnel File Employee & Manager Self Service Employee Surveys Enquiry Management & Employee Interaction Executive board and Supervisory Board Compensation Expatriation, Global Employment Expertise Database & Know-how Portal Finance Benchmarking Foretime Management Function/Job Descriptions Function/Job Grading History How to Increase Efficiency HR Audit/HR Reviews HR Benchmarking Online HR Best Practice Prozesse HR Business Partner Community HR Business Partner Organisation HR Cockpit & Controlling HR Controlling Community HR Cost Take Out: Outsourcing Audit HR Customer Survey/Segmentation HR Investment Calculation & Business Case HR Process Cockpit HR Scorecard & Controlling HR Transformation HRIS Community Human Capital Management Integration of HR and Corporate Strategy International HR Benchmarking Intra-Group Benchmarking Introduction of Company-Wide Tariff IT in the Personnel Division Job Grading System Job Profiling System Leadership and Management Systems Long-term Incentive Models Management Management Audit Market-Salary Analyses Multi-Rater (360°) Feedback Organsiation of Personnel-Adjustment Processes Outsourcing and Full Costs Performance Management Personnel Administration Personnel Development Preparation of IPOs Process Optimisation Processes in the HR Service Centre Recruiting Salary-Structure-System SAP HCM Cost-Benefit Optimisation Service Centre Setup & Expansion Standard Service Specifications Statement of Accounts and Primary Strategic Workforce Planning Success Compensation Supplier Processes (Payables) Target-Oriented Bonus Management Tariff-Group Classification Transaction of Travel Costs Variable Compensation Concepts

• HR Best Practice Prozesse

• HR Business Partner Organisation

• HR Investment Calculation & Business Case

• Service Centre Setup & Expansion

• HR Cockpit & Controlling

• Standard Service Specifications

• How to Increase Efficiency

• HR Cost Take Out: Outsourcing Audit

• Process Optimisation

• Electronic Personnel File

• E-Recruiting

• Employee & Manager Self Service

• Enquiry Management & Employee Interaction

• Expertise Database & Know-how Portal

• SAP HCM Cost-Benefit Optimisation

Standard Service Specification

An HR division increasingly faces the demand to achieve a high level of customer orientation along with ambitious efficiency targets. This is only possible when and if the HR division provides transparency concerning the offerings and conditions associated with HR services. Customer orientation encompasses the ranking of one's own service portfolio, including contact persons, Service-Level Agreements and a pricing comparable to the market average. The basis for this success lies in a painstakingly drafted, complete set of service specifications.

Baumgartner & Partner offers – with its established standard set of service specifications - a solid base for the ranking of your individual HR service portfolios. We will assist you in generating a customer-friendly HR product catalogue. We can also examine the HR services indicated therein based on our comprehensive benchmarking data, in terms of SLAs and pricing.

Baumgartner & Partner Unternehmensberatung GmbH
Kurze Mühren 13
D-20095 Hamburg
Tel: +49 (40) 28 41 64 – 0
Fax: +49 (40) 28 41 64 – 11

You can find further relevant information here:

• Service Centre Setup & Expansion
• HR Benchmarking Online