Quicklink (Continuing) Education Management Advisory Service for Mergers & Joint Ventures Advisory Services for Restructuring & Privatisatio Application & Contact Areas of Consulting Assessments/Diagnostic Assets Accounting Base-Salary Concepts Behavior-Oriented Bonus Management Benchmarking Calender Benchmarking Calender Business Model Career Management/ Career-Track Models Clients Club Benchmarking Company-Based Retirement Provisions Compensation Benchmarking Compensation Online Compensation Statement Compentency Management Competency and Skill Management Consulting Philosophy Contact us Controlling Corporate Culture Change & Integration Culture and Involement Analyses Current Job Offers Customer Processes (Receivables) Developing, Introducing and Implementing Agreed Ta E-Recruiting Electronic Personnel File Employee & Manager Self Service Employee Surveys Enquiry Management & Employee Interaction Executive board and Supervisory Board Compensation Expatriation, Global Employment Expertise Database & Know-how Portal Finance Benchmarking Foretime Management Function/Job Descriptions Function/Job Grading History How to Increase Efficiency HR Audit/HR Reviews HR Benchmarking Online HR Best Practice Prozesse HR Business Partner Community HR Business Partner Organisation HR Cockpit & Controlling HR Controlling Community HR Cost Take Out: Outsourcing Audit HR Customer Survey/Segmentation HR Investment Calculation & Business Case HR Process Cockpit HR Scorecard & Controlling HR Transformation HRIS Community Human Capital Management Integration of HR and Corporate Strategy International HR Benchmarking Intra-Group Benchmarking Introduction of Company-Wide Tariff IT in the Personnel Division Job Grading System Job Profiling System Leadership and Management Systems Long-term Incentive Models Management Management Audit Market-Salary Analyses Multi-Rater (360°) Feedback Organsiation of Personnel-Adjustment Processes Outsourcing and Full Costs Performance Management Personnel Administration Personnel Development Preparation of IPOs Process Optimisation Processes in the HR Service Centre Recruiting Salary-Structure-System SAP HCM Cost-Benefit Optimisation Service Centre Setup & Expansion Standard Service Specifications Statement of Accounts and Primary Strategic Workforce Planning Success Compensation Supplier Processes (Payables) Target-Oriented Bonus Management Tariff-Group Classification Transaction of Travel Costs Variable Compensation Concepts

• Integration of HR and Corporate Strategy

• Strategic Workforce Planning

• HR Audit/HR Reviews

• Human Capital Management

• Leadership and Management Systems

• HR Scorecard & Controlling

• HR Customer Survey/Segmentation

• HR Transformation

• Advisory Service for Mergers & Joint Ventures

• Preparation of IPOs

• Advisory Services for Restructuring & Privatisatio

• Organsiation of Personnel-Adjustment Processes

• Corporate Culture Change & Integration

Enquiry Management & Employee Interaction

In order to be able to fully utilise the potentials provided by a professional Service Centre, a systematic Enquiry Management process is an indispensable tool. Customer orientation in the Service Centre means the capability to direct incoming enquiries to those employees who are qualified to promptly assist the customer. The Employee Interaction Management controls, in this process, the framework for the dialogue between HR and its customers via ESS and MSS portals, personnel hotlines or one-on-one consultations.

Baumgartner & Partner will work with you to design an Enquiry Management and Employee Interaction Management in the Service Centre which is a perfect fit to your own needs: from the specification of requirements for technical solutions to the co-ordination of tasks between the Service Centre, the Business Partners and the Experts' Centre.

Baumgartner & Partner Unternehmensberatung GmbH
Kurze Mühren 13
D-20095 Hamburg
Tel: +49 (40) 28 41 64 – 0
Fax: +49 (40) 28 41 64 – 11

You can find further relevant information here:

• How to Increase Efficiency
• Service Centre Setup & Expansion
• SAP HCM Cost-Benefit Optimisation
• Employee & Manager Self Service